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Our Certifications

Certified Service Center

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Showing our customers that we mean business!

Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.

Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.

What’s Involved?

To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Certification Requirements:

  • Facility Service Capability
  • Code of Conduct
  • Appropriate Test Equipment and Tools
  • Customer Service and Warranty Policy
  • Management Skills
  • Technician Certifications
  • Licensing and Insurance
  • Professional Appearance

David Clark Authorized Reseller

David Clark Company stands firmly behind their products and customers. All of their aviation headsets are covered by a 5-year warranty. As an Authorized Reseller, should you ever be in need of a headset or if your headset ever needs to be repaired our dedicated professionals will strive to meet or exceed your expectations.

ETA

ETA Logo

In cooperation with Vertex Standard, ETA offers both basic & advanced certifications for technicians. Manufacturers would like for the technicians to take the basic electronics Associate CET exam. Many techs are also choosing to take the full journeyman level CET by taking either the WCM or USMSS certification and others have gone on to attain Senior or even Master level CET certification.